Most Common issues of Outlook

Hi dear friends, In this article I am going to explain you about the most common issues of Outlook.

Visit my another blog on Microsoft  Windows and Exchange Servers

Some Common Issue of Outlook User’s

Error 1: Profile name is already exists:

When you create and delete a profile for the same user several times, you might end up by getting an error message saying “The profile name you entered already exists. Enter a different profile name.” even though you can’t see the profile in the Control Panel.

This is caused by Outlook not completely removing the profile information from the system, more specifically from the Registry. To fix this, navigate to

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles

And delete the key with the name matching the user that you are trying to create a profile for!

Error 2:

  1. When I delete an e-mail from the shared mailbox I manage, the e-mail goes into my Deleted Itemsfolder instead of the folder in the shared mailbox;
  2. When I send an e-mail as (SendAs) the shared mailbox I manage, the e-mail goes into my Sent Itemsfolder instead of the folder in the shared mailbox

If you ever get users complaining about any of the following cases, please note that to resolve it all you have to do is add/update a registry key on the user’s PC:

The following applies to Outlook 2007:

Change the Sent Behavior

  1. Open the Registry and navigate toHKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences\
  2. Look for the DelegateSentItemsStyleDWORD (if it doesn’t exist, create it)
  3. Set the value to 1
  4. Restart Outlook

Now any e-mails sent from that shared mailbox (again, when using SendAs permissions) will go into the Sent Items folder of the shared mailbox.

IMPORTANT: After you set the DelegateSentItemsStyle registry value to 1, the functionality is only available when the Exchange account is set to Use Cached Exchange Mode. The DelegateSentItemsStyle registry value will not work consistently on an Exchange account that is configured in Online mode…

Change the Deleted Behavior

  1. Open the Registry and navigate to    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Options\General
  2. Look for the DelegateWastebasketStyleDWORD (if it doesn’t exist, create it)
  3. Change its value to
  4. 8– Stores deleted items in your folder
  5. 4– Stores deleted items in the shared mailbox folder
  6. Restart Outlook

Now any e-mails deleted from that shared mailbox will go into the Deleted Items folder of the shared mailbox.

IMPORTANT: make sure that the delegate user has at least Author level rights for the Deleted Items folder of the owner’s mailbox. If the delegate does not have these rights, and this registry option is set to 4, then either the item is deleted permanently or the user receives an error message

Error 3:  Outlook Calendar Problems

If your users are experiencing issues with their Outlook Calendar, Microsoft recently released a tool to help administrators in these situations, the Calendar Checking Tool for Outlook (also known as CalCheck).

This is a command-line tool that opens an Outlook profile on the local machine, opens the Outlook Calendar and checks permissions, free/busy information and auto booking, for example. The tool then checks each item in the calendar for any problems.

The calendar to by analyzed must reside on an Exchange Server and this tool does not work with IMAP, POP3 or any other non-Exchange mail servers.

DOWNLOAD: To download the simply,

go to Download here

Instructions for how to use this tool:

After you install this download, open a Command Prompt window in the directory that contains the CalCheck.exe file. To obtain detailed instructions, type the calcheck /? command in the Command Prompt window, and then press Enter. 

Here is a list of command-line switches for CalCheck.exe:

CalCheck [-P <Profile name>] [-M <Mailbox name>] [-S <Server name>] [-O<path>] [-A] [-F] [-R] [-V] [-No]
CalCheck -?


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